Frequently Asked Questions
What is the ordering deadline?
The Queen's Law Apparel Store will close on Nov 15th, 2022 at 11:59 PM. Please make sure you get your order submitted before this time - late orders cannot be accepted!
How do I know which size to order?
Each of the styles in the Queen's Law apparel store has garment measurements included in the product description. Please make sure you choose the correct size - we're not able to exchange or refund items that were ordered in the wrong size.
Can I change or cancel my order?
If you wish to change or cancel your order, please contact us and we will make every effort to accommodate your request.
However, we produce your items "on demand", so orders cannot be changed or cancelled once the store has closed and goods have gone into production.
There is a problem with my order. What do I do?
We exercise a high degree of care in producing quality garments, and are committed to your satisfaction. If you receive a garment with a defect, please contact us.
Unfortunately, because garments are produced to order, we cannot exchange garments or accept returns of garments that are purchased in the wrong size.
Where is my order coming from?
Your Queen's Law apparel is being decorated & shipped locally here in Kingston by Primetime Custom (www.primetimecustom.com)
Pick-up and Shipping
When will my order ship?
If you've chosen to have your order shipped to you, it will be sent out via Canada Post, during the week of December 7th, 2022. You'll receive an email once your order has shipped out.
When can I pick up my order?
If you've chosen to pick up your order, you'll be contacted via email once your order is ready for pick up - during the week of December 7th, 2022.
What happens if my package is lost in transit?
We are not responsible for any lost or missing packages - but if you believe your package has been lost, please email us through our contact page and we will launch an investigation with Canada Post.
Can I ship outside of Canada?
Not at this time.